The Crate
and Palette, a shipping store, first opened their doors for business,
there was one question they had never thought to ask. When receiving
a shipment of palettes, does one count the palette the palettes come
on? It seemed logical that one would. After all, why add an extra
palette and the extra shipping weight just to create a flat surface
to stack goods on? After all, the product itself was a flat surface
for stacking and shipping goods. Naturally they took it on good faith
that when nine palettes arrived stacked on a palette that their order
of ten palettes had been fulfilled. A quick call to their supplier
confirmed the practice. Then other products started to come in. The
crates came on their own palette, as did the boxes and bubble wrap,
and as far as they could tell, those palettes didn't need to be
purchased or even requested. Further, though they ordered ten
palettes, only the top nine were new. Having been used for shipping,
the bottom palette was often scuffed and sometimes broken, and thus
couldn't be sold as a new palette with the rest of them. It was
obvious their distributor had been ripping them off. However, after
some number crunching, management at The Crate and Palette decided to
let it go, for though they were getting cheated out of a new palette,
gently used ones sold for only ten percent less, and with the free
palettes that came with the crates and boxes and bubble wrap, they
turned a higher profit than they might if they confronted their
supplier and risked having him ship their goods using some other
medium of transportation.
- Originally mailed to M. Bennett from Plano, Texas
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